Controls design and effectiveness are the make-or-break of operational risk management: human error is not an unavoidable curse, impact reduction starts with excellent detective controls, and resilience depends on the quality of corrective controls in firms. Also, control testing is useless if you don’t test control independence. Practice and knowledge on controls still vary widely across ORM functions in the financial services industry, and there is much learn from other industries on control design and systems. Taught by an international expert in the field, the webinar highlights the key do’s and don’ts for designing a control framework.