Spreading a Risk Management Culture - Enabling the End User

Posted on June 22, 2017.

Collaborative technology to underpin enterprise-wide risk management

As risk professionals, our aim in life is to get as many people as possible thinking about risk and how it impacts the business, every day. Engaging business users and risk owners may have been a challenge in the past, but with the latest collaborative tools that enable new, more efficient ways of working, it’s becoming much easier.

We are developing a series of tools and apps that will enable business users to collect risk information during the normal course of their day.  Information that will automatically populate ARM, meaning that pulling together paper reports and forms, ad hoc emails, random notes, whiteboard scribblings, and photos on people’s personal phones will be a thing of the past.

For example, with our new Mobile Incident Capture SNAPPit app, which any ARM user will be able to download from the App stores (iOS, Android and Windows), hazards, accidents, incidents, observations and concerns can be captured on the spot and fed back to ARM in real-time via Wi-Fi, 4G, or when the user is next online.

The advantage of this is that investigations can be started immediately, which could prevent further harm, and minor incidents or concerns are far more likely to get reported, simply because it is easy to do so.  Having all supporting evidence held centrally in ARM provides a complete audit trail of actions taken, and makes reporting to regulatory bodies much quicker. This helps to ensure that you are compliant with health and safety regulations, minimizing both lost work time due to injury and claims costs.

We are also developing a Risk Visualizer, a diagrammatical tool that enables the fast, easy capture of risk information, and then provides a powerful way to articulate the risk story. This is particularly useful when presenting risks to senior executives and the board because it shows risks visually with associated mitigations, plans, and actions, causes, consequences, and controls. Risk Visualizer will replace all those notes, spreadsheets, whiteboard musings and mind-mapping apps that are currently used during Risk Workshop environments. It will make such meetings with business managers, project managers, risk owners, and engineers much more productive.

The end result: Engaged users that willingly contribute to the risk management process, more detailed and accurate information, and more time for the risk manager.